QSM Money-Back Guarantee & Policy
At Quiz and Survey Master, we are committed to providing you with the best service possible. We are confident that you will be satisfied with our products, but in case you are not, we offer a 100% risk-free refund. If our products do not meet your expectations within 14 days of purchase, we will issue a full refund without any questions asked.
Before making your decision, we have a simple request: allow us to assist you. If you’re facing issues with product functionality, try our documentation or YouTube tutorials. If you still need help, our expert support team is just an email away. Connect with QSM Support for quick assistance.
Here are the details of our refund policy:
- The refund request must be made within 14 days from the date of purchase. Any refund request after the 14-day period will not be entertained.
- You can make the refund request through our official ticketing system or contact our support team via email at [email protected]
- The company reserves the right to refuse a refund if a breach of terms or fraud is suspected.
- The refund process takes around 5 to 7 business days to be completed.
- The refund will be made through the same mode of payment that was used to make the purchase.
- We shall not be liable for any loss, damage, cost, or expense that you or any person may incur as a result of any delay in your financial institution processing the refund.
We offer a hassle-free refund policy, but please note that refunds are limited to one per customer/account. Multiple refund requests from the same customer/account will not be honored. This helps us prevent misuse of the refund system and continue offering great service to all our users.
Misuse of Refund Policy
Our 14-day refund policy is intended to ensure customer satisfaction with our products. However, refund requests may be declined in cases where there is clear evidence of misuse—such as mass downloading of premium addons within a short period, continued active usage after the request, or refusal to provide minimal context for the refund. We reserve the right to evaluate refund eligibility based on usage patterns, and to deny refunds that indicate potential abuse or exploitation of the policy.
Refunds on Lifetime Plans
Due to the nature of lifetime access, purchases of lifetime bundles or licenses are non-refundable. We encourage customers to start with a monthly or annual plan to evaluate the product before committing to a lifetime license. If you choose to upgrade to a lifetime plan later, the unused value of your current subscription will be pro-rated and applied toward the upgrade — ensuring no financial loss for trying a smaller plan first.
As part of our policy, we don’t offer refunds for auto-renewals. However, we’ll send you friendly reminder emails before your subscription renews. If for any reason you’d like to stop your renewal you can do it from your QSM account. Alternatively, you can reach out to our dedicated support team at [email protected]
If you have custom requirements on compatibility with a specific plugin then this will be considered as a one-of-a-kind feature request which is handled by our partners at JustHyre and the customer will have to bear the cost of the customization.
We recommend to check the compatibility of your plugins with QSM plugin before purchasing QSM extensions(qsm themes and addons). If you face any compatibility issues, feel free to reach out to us and our experts would be happy to help you resolve the conflict.
For questions about our refund policy, feel free to contact us at [email protected].
