QSM Support
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Support & Pre-Sales Questions
Get expert answers to your questions about features, pricing, or installation of Quiz and Survey Master.
Need help with QSM Setup?
Access step-by-step guidance and troubleshooting to ensure your quizzes and surveys are up and running smoothly.
Need Customization Service?
Tailor Quiz and Survey Master to your specific needs with our professional customization services for unique functionality.
Frequently asked questions
We have put together some commonly asked questions
What information should I include when submitting a support ticket?
When submitting a support ticket, include your WordPress version, QSM version, a detailed description of the issue, steps to reproduce the problem, and any relevant screenshots or error messages.
Where can I find the QSM knowledge base and documentation?
The QSM documentation is available on our website. They provide comprehensive guides, tutorials, and troubleshooting tips to help you make the most of QSM.
What should I do if I encounter a bug or technical issue?
If you encounter a bug or technical issue, first check the documentation for potential solutions. If the issue persists, submit a support ticket with detailed information about the problem.
What types of support are available for Quiz and Survey Master?
QSM offers several types of support, including a knowledge base, documentation, community forums, and direct support via support tickets.
How long does it take to receive a response from support?
Response times vary based on the complexity of the issue and your support plan. We strive to respond to all inquiries within 24-48 hours. Premium users receive priority support and faster response times.
Can I request a new feature or improvement for QSM?
Yes, we welcome feature requests and suggestions for improvements. You can submit your ideas through the support page or community forum. We regularly review user feedback to enhance QSM.
