We want our customers to be completely satisfied with their purchase of the Quiz and Survey Master Addon Bundle Plans, Individual Addons, and Themes. If our product does not work properly, we offer a refund within 14 days of your purchase date.
We only give case-by-case returns because the products we are selling are irrevocable, digital commodities that are not tangible. Within 14 days after the purchase order, the refund must be executed. If you are not pleased after our sales and our support teams are unable to resolve your issues, we will gladly refund your money.
We strongly advise you to study such resources carefully in order to assess the product’s viability, support terms, updates, licensing scopes, etc. Since the product has its own demo, documentation, features comparison, etc., we strongly advise you to do so. To feel secure before making a purchase, feel free to hit a Presale Enquiry.
Here are the situations in which we give a refund on Quiz and Survey Master’s products and related services you have purchased:
The product “is not as described”: You are entitled to a refund if our product is “not as stated” and differs significantly from the item description or preview.
The product doesn’t function as it should: You are entitled to a refund if our product doesn’t function as intended and can’t be easily remedied. This includes circumstances in which the plugin/theme has a flaw that, if you had known about it beforehand, would have prevented you from purchasing it. If the problems are fixable, our support team will update and hotfix the product; otherwise, you are entitled to a refund for that particular item.
Refund Policy for Individual Addons and Themes
If you have purchased any/some of our individual addons or themes, please note that refunds will only be issued for the addon or theme that is not functioning as advertised or is incompatible with your WordPress site. To request a refund, please email [email protected] and include your purchase receipt and the reason for your refund request. We may request additional information to process your refund.
Refund on Renewals
If you have renewed your subscription for the Quiz and Survey Master WordPress plugin or any associated add-ons or themes, please note that we cannot issue a refund for auto-renewals. It is the responsibility of the customer to cancel their subscription before the renewal date to avoid being charged for another subscription period. If you wish to cancel your subscription, please follow the instructions on our website or contact our support team at [email protected] for assistance.
Refunds will not be issued in the following cases:
In circumstances like the following, there is typically no requirement to offer a refund if the item is functional and substantially comparable to the description and preview.
- The customer has exceeded the 14-day refund period
- The customer has not attempted to resolve the issue with our support team
- The customer has changed their mind or made a purchase by mistake
- The customer lacks the necessary knowledge to operate the product
- The customer has violated our terms of service
Third Party Integrations
Refunds will also not be provided on third-party integrations and compatibility issues. QSM provides active integration with limited third-party plugins and services. View all third-party integrations. If you have custom requirements on compatibility with a specific plugin then this will be considered as a one of its kind feature request which is handled by our partners at JustHyre and the customer will have to bear the cost of the customization. We encourage customers to test the QSM plugin’s compatibility with any of their intended plugins before purchasing our Premium Bundles.
If you have any questions about our refund policy, please don’t hesitate to contact us at [email protected]
Please note that refunds will be issued in the same payment method used for the original purchase. Refunds may take up to 5-7 business days to appear in your account.